Please take a moment to read the following important information. It will be helpful when booking reservations with Lancelot’s Castles Vacation Home Rentals.
Damage Deposit
All of our properties require a $500 refundable damage deposit, and must be paid upon booking. Provided there are no damages, forfeitures or excessive cleaning charges, the damage deposit will be refunded to you within fifteen (15) business days of your departure date.
Cleaning Fee
All of our properties require a departure cleaning fee to be paid by our Guests. The fees vary on each individual property, but range from $150 to $225. This fee is paid at time of booking and is non-refundable. While linens and bath towels are included with your rental home, daily maid service is not. Our properties are professionally cleaned prior to your arrival and after your departure.
Rates*
Rates are based on nightly (3-night minimum) and weekly (7-night minimum) stays. Higher rates do apply to holiday periods and Sports Weekends such as Easter, 4th of July, TPC, Thanksgiving and Christmas, etc.. Monthly rates are available at many properties on a seasonal basis. Listed rates are subject to change without notice. Please call for specific details.
Payments
We accept Visa, MasterCard, American Express and Discover credit cards. It is important to note that we do charge a 1.5% processing fee on the total charge amount, when using a credit card. Other acceptable methods of payment include personal check, cashier’s check, certified check or money order. Checks should be payable to Lancelot’s Castles. All payments must be made in US Dollars. There is a $25 handling fee for all returned checks.
Reservations made more than sixty (60) days prior to arrival date, will require the $500 damage deposit along with 45% of the reservation total within three (3) days of booking. Any remaining monies due, must be paid in full sixty (60) days prior to arrival.
When booking less than sixty (60) days prior to arrival, the $500 damage deposit, along with the total amount due must be paid within five (5) days of booking.
When booking less than fifteen (15) days prior to arrival, the $500 damage deposit, along with the total amount due must be paid within two (2) days of booking. At this point, all payments must be in the form of cashier’s check, certified check, money order or credit card. No personal checks will be accepted when booking less than fifteen (15) days prior to arrival.
Check-In/Out & Arrival
We personally greet all of our Guests at the property on the day of arrival; please contact us at least 24 hours in advance to notify us of your approximate arrival time.
Check-In time is 4pm; check-out time is 11am. Every effort is made to accommodate your schedule; depending on bookings, it is possible to alter your check-in and check-out time in the event it does not interfere with another Guest’s arrival or departure. Please notify us well in advance if you will need to modify either the check-in time or check-out time and we will do our best to accommodate.
Our preferred arrival times for the day of your check-in are between the hours of 4 pm – 6pm, unless otherwise arranged in advance.
Keys must be returned to Lancelot’s Castles at the Keller Williams Realty office located at 4116 Third Street South | Jacksonville Beach, FL 32250 by 11 am on the scheduled day of your departure, unless other arrangements have been made in advance.
Age Requirements & Occupancy
Our portfolio of vacation home rentals are for family vacations only, we gladly rent to families or responsible adults over the age of 25 years old. Singles under the age of 25 years of age are prohibited unless accompanied by parent or legal guardian. Lancelot’s Castles has a “No-Group” policy, which includes but is not limited to the following: school, spring break, prom, graduation, wedding receptions, etc. Absolutely no house parties, events, receptions or kegs! If in violation after occupancy, all monies paid will be forfeited, and Guests will be required to vacate the rental property.
The normal occupancy for our properties is as follows: four (4) to six (6) Guests in a two bedroom, six (6) to eight (8) Guests in a three bedroom. This will vary by each properties accommodation set-up.
Only persons listed on the Occupancy Form at time of booking may occupy the rental.
Minimum Stay
We require a three (3) night minimum stay on nightly rates and a seven (7) night minimum on weekly stays. For weekly bookings, we prefer a Saturday to Saturday stay; however, we will do our best to accommodate a different stay to suit your needs.
Parking
Our rental properties do prohibit the on-site parking of recreational vehicles, personal watercraft (boats, trailers, jet skis, etc.) and/or do restrict the number of automobiles per rental unit. The majority of our rentals allow a maximum of two vehicles, but in some instances will only accommodate one vehicle. Please ask your reservation agent to inform you of your chosen property’s parking regulations prior to making your reservation.
***Please Note for the Acquilus and Acquilus II buildings, parking, stopping, loading/unloading is strictly prohibited in front of the entry doors on the breezeway level as well as the garage level. You must park your vehicle in its assigned spot or assigned garage and load/unload from there. There is a $100 fine if this violation occurs. It should also be noted that at these two buildings, the North gate is for entry and the South gate is for exiting. Please do not enter or exit from the opposite side, as there is a $100 fine for this action as well. ***
Pet Policy
We know you love your pets, but pets are permitted only in select pet approved properties with advance reservations and a non-refundable pet fee of $250. None of our oceanfront rentals allow pets.
Vacation Property Furnishings
Each of our vacation properties are privately owned and are furnished according to the owner’s taste. Neither Lancelot’s Castles nor the owner will be obligated to provide additional furnishings or equipment not presently available in the unit. All of the properties are stocked with a minimum supply of plates, glasses, cookware, utensils, small appliances, etc.. If you may require something specific, please ask your reservation agent to verify if you will need to bring any additional items.
Internet/Phone/Cable
All of the vacation rentals are equipped with internet, some with wireless. Phone service is available for local calls. Long distance calls are the Guests expense, you can use any phone card, VISA, MasterCard, etc. to charge. Basic cable is provided in all properties.
Supplies
An initial supply of paper products, soap, dishwasher detergent, laundry detergent and basic cleaning supplies ARE provided in the properties.
Beach Towels/Chairs/Equipment
While beach towels are available in most of the vacation rentals, we do recommend that you bring extra for larger groups. Washer and dryers are available in all of our rental homes.
While some owner’s units do have beach chairs and bikes, Lancelot’s Castles nor the Owner is responsible for their maintenance and upkeep. Neither Lancelot’s Castles nor the Owner is responsible for any injuries incurred as a result of our Guests using them.
Lancelot’s Castles strongly advises that you utilize the services of Rent Beach Stuff (www.RentBeachStuff.com) who offers just about anything imaginable you will need for your beach stay including chairs, umbrellas, bikes, etc. Just mention Lancelot’s Castles and receive a 10% discount off your rental. They will deliver and pick up directly to your vacation rental.
Guest Services
We provide a Guest Information Manual in each of the vacation rentals that provides specific instructions for your rental home. This manual will also provide you with local information on attractions, restaurants, grocery stores, etc.. You may also feel free to call us at any time during your stay with additional questions or for additional information.
Cancellation Policy
STANDARD POLICY:
STANDARD POLICY:STANDARD POLICY: Free cancellation for 72 hours after booking as long as your trip is more than 15 days away.
61+ Days in Advance of Arrival Date: All payments made in excess of the $175 cancellation fee are fully refundable.
60 or Less Days in Advance of Arrival Date: All payments made are non-refundable, unless the property is re-rented and the full rental amount for your dates of stay is maintained. We recommend all guests purchase trip insurance to protect their vacation investment. Please note that trip cancellation insurance premiums paid (if applicable) are non-refundable.
CORONA VIRUS POLICY: A full credit may be applied to a reservation with an arrival date up to one (1) year after the original reservation. All credits should be applied to a reschedule reservation no later than December 31, 2021. Credits are not transferable. After dates are rescheduled, no further date changes may be made. Rescheduled bookings ideally should be in the same property as originally reserved in order for credit to be applied. However, we may have the ability to offer you an alternative property.
HURRICANE POLICY: After Arrival, If a government agency orders an evacuation of the area in which your vacation rental is located due to a hurricane or if electrical power is lost for more than 24 hours due to hurricane conditions, Guests will be asked to vacate the Property and a refund for time not used will be provided. Prior to Arrival, In the event a hurricane warning is issued by the National Hurricane Center for the Jacksonville area within 5-days before the scheduled arrival date, the Guest may call in advance to cancel their reservation without any cancellation fees and all monies paid will be refunded in full.
WE HIGHLY RECOMMEND THAT YOU PURCHASE A TRAVEL INSURANCE POLICY. We recommend all guests purchase trip insurance to protect their vacation investment. Please note that trip cancellation insurance premiums paid (if applicable) are non-refundable.
