AREA INFORMATION

Updated 3.25.20

Duval County Beach Closure: Effective Friday, March 20th Jacksonville beaches are temporarily closed. All restaurants in the area are offering takeout/delivery service only. All bars are closed.

HOUSE CLEANING AND WHAT WE ARE DOING TO KEEP YOU SAFE

Our Housekeepers clean and disinfect all hard surfaces of our vacation homes, including but not limited to floors, counter tops, railings, sink faucets, appliances, doorknobs, and light switches.

BOOKING AND CANCELLATION POLICIES – YOUR TRAVEL FLEXIBILITY

Existing Reservations:
Reservations currently scheduled to arrive between March 25 – April 10 can be canceled or rescheduled up to 48 hours prior to arrival. Guests choosing to cancel can select a full refund or to apply their previous payments as a credit toward a future stay.

Reservations currently scheduled to arrive between April 11- May 15 can be rescheduled up to 48 hours prior to arrival. Guests choosing to cancel their stay during this time can apply their previous payments as a credit toward a future stay.

We request if your scheduled arrival date is not in March or April that you please wait to contact us by phone until April in order to allow us to first help those with closer dates.

NEW RESERVATIONS BOOKED AFTER MARCH 23, 2020 with arrivals through April 30, 2020: All new reservations booked for arrivals
through April 30th can be rescheduled up to 48 hours prior to arrival for another time in 2020 or 2021. What you have paid previously would be applied as a credit toward a future stay. All monies paid are non-refundable. Arrivals beginning May 1, 2020: Any new reservation booked arriving between May 1 – August 31, 2020 will have the ability to cancel prior to 15 days before arrival and the amount previously paid would be applied as a credit toward a future stay in 2020 or 2021. All monies paid are non-refundable.

Our standard cancellation policy remains in effect for all existing reservations arriving beginning May 16, 2020.

STANDARD POLICY: If you cancel your reservation 120 days or more prior to arrival, there is a 20% penalty of the total charges not including the refundable
damage deposit. . If you cancel your reservation 60-120 days prior to arrival, there is a 50% penalty of the total charges not including the refundable damage deposit.. If you cancel
within 60 days of arrival, there is a 100% penalty of the total charges not including the refundable damage deposit.

HURRICANE POLICY: After Arrival, If a government agency orders an evacuation of the area in which your vacation rental is located
due to a hurricane or if electrical power is lost for more than 24 hours due to hurricane conditions, Guests will be asked to vacate the Property and a refund for time not used will
be provided. Prior to Arrival, In the event a hurricane warning is issued by the National Hurricane Center for the Jacksonville area within 7-days before the scheduled arrival date,
the Guest may call in advance to cancel their reservation without any cancellation fees and all monies paid will be refunded in full.

WE HIGHLY RECOMMEND THAT YOU PURCHASE A TRAVEL INSURANCE POLICY.

WHAT YOU CAN DO TO STAY HEALTHY DURING YOUR VISIT

While Lancelot’s Castles Rentals has high standards of cleaning, some guests as an extra precaution, may want to perform additional cleaning upon arrival. The CDC recommends all households consider cleaning and disinfecting “high-touch” surfaces daily in shared household areas (e.g., tables, hard-backed chairs, doorknobs, light switches, remotes, handles, desks, toilets, sinks). As has been recommended by many authorities, wash your hands often, avoid touching your eyes, nose, and mouth.


We are currently monitoring the situation with the Coronavirus (COVID-19). We understand the uncertainty of it all.